Fiskars is searching for a Customer Service Specialist to join our amazing team in Middleton, WI!

About the Role:

The Customer Service Specialist will be responsible for achieving customer satisfaction within defined objectives for the company. This person will be managing customer accounts via orders, complaints and problem resolution and customer communication. High level of professional communication required. This role requires the ability to assist in developing staff, assigning tasks and work to improve strategies & procedures, find solutions for issues, as well as contribute to projects and conversations to develop process improvement.

What You'll Be Doing:

• Answer incoming customer e-mails & communication in order to resolve any issues or questions related to customer orders as well as enter all order requests.

• Maintain all orders to provide excellent service to our customers.

• Participate in project work for the organization as well as provide feedback on process improvement discussion and/or situations. This includes taking lead on any IT issues that occur.

• Be a Key User for systems and a main resource for the department in knowledge transfer & trainings.

• Manage and research daily reports & metrics, while dispersing to the appropriate parties.

• Provide solutions for daily inquiries from internal staff.

Education:
High School Diploma or Equivalent (Essential), Associates Degree (Preferred)

Experience & knowledge:

• 1-3 Years of Customer Service Experience

• High level of skill in alpha and numeric keyboarding and data entry

English as a daily working language

This position is out of our Middleton Wisconsin office and will be a Hybrid role.

Last day of application:

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At Fiskars Group, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team:

Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.

Health and Wellness: Your well-being matters to us and we want to help you achieve it. We offer well-being focused programs (funds for wellness activities; gym, yoga classes, etc.) and health insurance plans including medical, dental, and vision so you can take care of yourself and your loved ones.

Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life. We currently offer hybrid work arrangements where possible.

Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives, and learning resources, we empower our employees to reach their full potential.

Future Planning: We care about your future. We offer retirement contribution matching providing you with financial security in your post-work years.

Employee Support: Life happens, and we're here to support you. We currently offer paid sick leave, paid parental leave (for both birthing and non-birthing parent) and employee assistance programs and resources to address local needs, offering confidential counseling, financial guidance, and other valuable support services.

Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.

Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued. We offer bonus incentives, and profit sharing.

Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company.

Employee Discounts: We want to ensure our team members make each day extraordinary with use of our products and offer product discounts across our brands.

Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate.

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